The first chapter    Serving Tenet

The conception below is the policy of serving customers, so everyone must remember them by heart and carry out in practice.

1.Our products are not only concrete, but more important is our service.
2.Customers are God forever.
3.Customers are right forever.
4.Never quarrel with customers.
5.Smile, which is the spring wind to dissolve firm ice.
6.Admire customers, don't grudge your admiration and appreciation.

The second chapter   Individual Appearance

Our staff should be neatness、 in good taste and in fine feather. Particularly for the staff communicating with customers.

1.Wear clean and neat uniform
2.Wear safety helmet
3.Wear labor insurance shoes
4.Short hair is better, teased well.
5.Wear name plate, and the front faces customers.
6.No smoking in construction and operation.

The third chapter  Communication and Language

Pay attention to the language art and skill when communicate with customers.

1.Give warm greeting to customers.
2.Admire customers' advantages
3.Never quarrel with customers.
4.Express yourself clearly, convincing people by reasoning.
5.Don't be angry and lose your temper.
6.Don't use dirty word and call names.
7.Your attitude mustn't be tough, and don't stimulate customers. 
8. Pay attention to the best opportunity and duration to persuade others.
9.Carefully watch what customers are doing and saying, and find out the right reason that makes customers dissatisfied.